Fix a Problem

Troubleshooting video issues on Showmax

<p>Are you experiencing buffering or playback issues whilst streaming a title from either Showmax.com or the Showmax app?<br>Follow the troubleshooting steps below to try to resolve the issue:  </p>
<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;margin: 0px 0px var(--lwc-spacingSmall,0.75rem) 0px;"></h2>
<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;margin: 0px 0px var(--lwc-spacingSmall,0.75rem) 0px;">Check you&#39;re using a supported device</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">See a list of <a style="box-sizing: border-box;color: var(--lwc-brandtextlink,rgba(11, 92, 171, 1));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;" href="https://www.showmax.com/help/article/what-devices-does-showmax-work-on" title="Showmax supported devices" target="_blank">devices which support Showmax</a>.</p>
<h2></h2>
<h2>Play other titles </h2>
<p>If a TV show or film you’re streaming is not working correctly, try playing other titles. If they play fine, chances are there is an issue with that asset. Please <a href="https://www.showmax.com/help/get-in-touch" target="_blank">Contact Us</a>, and we will report it to our technical teams.</p>
<h2></h2>
<h2>Check the Showmax Service Status page </h2>
<p>If the video issue is affecting other Showmax content, we may be experiencing a service issue. Check our <a href="https://www.showmax.com/help/service-status?" title="Service Status" target="_blank">Service Status</a> page; if a known widespread issue affects sound, we&#39;ll post it there. </p>
<h2></h2>
<h2>Check your internet connection </h2>
<p>Take a look at <a href="https://www.showmax.com/help/article/how-fast-does-my-internet-need-to-be-to-use-showmax" title="How fast does my Internet need to be to use Showmax?" target="_blank">How fast does my Internet need to be to use Showmax?</a> for more information on speed requirements, and tips on how to improve your internet speed.</p>
<h2></h2>
<h2>Check your set up</h2>
<p>Take a look at <a href="https://www.showmax.com/help/article/how-to-get-the-best-video-quality" title="How do I get the best video quality when watching Showmax?" target="_blank">How do I get the best video quality when watching Showmax?</a> for tips on how to experience Showmax in Full HD.</p>
<h2></h2>
<h2>Restart your device  </h2>
<p>Sometimes a simple device restart can resolve a variety of issues. </p>
<h2></h2>
<h2>Check for Updates</h2>
<p>Ensure your Showmax app, Internet browser and device operating system are up-to-date. </p>

What devices support Showmax?

How fast does my Internet need to be to use Showmax?

How do I get the best video quality when watching Showmax?

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