Fix a Problem

Troubleshooting password reset issues

<p>Having issues resetting your password? Take a look at the scenarios below to troubleshoot issues with the password reset process. </p>
<p> </p>
<h2>I’m not receiving the password reset email</h2>
<h3>Check junk or spam folders</h3>
<p>Sometimes, emails from unknown senders can be directed to your junk or spam folders. Make sure to check these folders for the reset email, as well as any separate inbox folders you may have.</p>
<h3></h3>
<h3>Check your email address</h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">Typos happen! Double check you&#39;ve entered your email address correctly. If you suspect there was a typo in your email address when you signed up, please <a style="box-sizing: border-box;color: var(--lwc-brandtextlink,rgba(11, 92, 171, 1));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;" href="https://www.showmax.com/help/get-in-touch/" target="_blank" title="Get in Touch">Get in Touch</a> and we will assist you further. </p>
<p> </p>
<h2></h2>
<h2>The password reset link doesn’t work</h2>
<h3>Check the time</h3>
<p>Password reset links are active for 3 hours after requesting them. If your link is older than this, please request a new one.</p>
<p> </p>
<h3>Check your browser</h3>
<p>Ensure you are opening the reset password link in one of the supported browsers listed below: </p>
<ul><li>Chrome 110+ (Windows/Mac)</li><li>Firefox 110+ (Windows/Mac)</li><li>MS Edge 110+ (Windows/Mac)</li><li>Safari 14+ (Mac)</li></ul>
<p> </p>
<p>You could also try using a different browser or opening your current browser in incognito mode. Here are the instructions for using incognito mode in the browsers we support:</p>
<ul><li><a href="https://support.google.com/chrome/answer/95464?hl=en-GB&amp;co=GENIE.Platform%3DDesktop#:~:text=New%20incognito%20window.&amp;text=Windows%2C%20Linux%20or%20Chrome%20OS,Press%20%E2%8C%98%20%2B%20Shift%20%2B%20n." target="_blank">Browse Chrome privately in Incognito mode</a></li><li><a href="https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history" target="_blank">How to use Private browsing in Firefox</a></li><li><a href="https://support.microsoft.com/en-gb/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2" target="_blank">Browse InPrivate in Microsoft Edge</a></li><li><a href="https://support.apple.com/en-gb/guide/iphone/iphb01fc3c85/ios" target="_blank">Turn on Safari Private Browsing</a></li></ul>
<p> </p>
<h3>Turn off your VPN</h3>
<p>Showmax cannot be accessed through proxy or unblocking (VPN) services. These include DNS or VPN services (e.g. UnoTelly) and data compression proxy services (e.g. Google Data Saver). Turn off your VPN while trying to access the password reset link.</p>

How do I verify my Showmax email address?

How do I fix a typo in my Showmax email address?

I forgot my password, how do I reset it?

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