Fix a Problem

Showmax.com isn’t working

<p>If you are having trouble streaming content on Showmax.com, here are some troubleshooting tips to help you resolve the issue. <br> <br>If you’re having problems with video playback or buffering, take a look at <a href="https://www.showmax.com/help/article/troubleshooting-video-issues-on-showmax" title="Troubleshooting video issues on Showmax" target="_blank">Troubleshooting video issues on Showmax</a>.<br>If you’re having problems with sound, take a look at <a href="https://www.showmax.com/help/article/troubleshooting-sound-issues-on-showmax" title="Troubleshooting sound issues on Showmax" target="_blank">Troubleshooting sound issues on Showmax</a>.<br>If you’re seeing errors related to your country or location, take a look at <a href="https://www.showmax.com/help/article/i-get-an-error-saying-showmax-is-unavailable-in-my-country" title="I get an error saying Showmax is unavailable in my country" target="_blank">I get an error saying Showmax is unavailable in my country</a>.</p>
<p> </p>
<p>If that doesn’t help, try the below steps to help get you back to streaming your favourite content:</p>
<h2></h2>
<h2>Sign out of your Showmax account </h2>
<p>Sometimes simply signing out and signing back in can resolve a variety of issues. Follow the instructions below to sign out of your Showmax account:</p>
<ol><li>From your watch page, go to Account via the top-right menu bar.</li><li>Once in your Account, click on the profile icon in the top-right menu bar.</li><li>Choose Sign out from the drop-down menu. </li><li>Wait a few minutes and sign back in. </li></ol>
<h2></h2>
<h2>Check JavaScript in enabled</h2>
<p>JavaScript needs to be enabled on your web browser in order for you to watch content on Showmax.com. For instructions on how to do this, take a look at <a href="https://www.showmax.com/help/article/how-do-i-enable-javascript" title="How do I enable JavaScript?" target="_blank">How do I enable JavaScript?</a></p>
<h2></h2>
<h2>Switch your browser</h2>
<p>Try streaming from a different browser or in Incognito mode. </p>
<p>Here are the instructions for using incognito mode in the browsers we support:</p>
<ul><li><a href="https://support.google.com/chrome/answer/95464?hl=en-GB&amp;co=GENIE.Platform%3DDesktop#:~:text=New%20incognito%20window.&amp;text=Windows%2C%20Linux%20or%20Chrome%20OS,Press%20%E2%8C%98%20%2B%20Shift%20%2B%20n." target="_blank">Browse Chrome privately in Incognito mode</a></li><li><a href="https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history" target="_blank">How to use Private browsing in Firefox</a></li><li><a href="https://support.microsoft.com/en-gb/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2" target="_blank">Browse InPrivate in Microsoft Edge</a></li><li><a href="https://support.apple.com/en-gb/guide/iphone/iphb01fc3c85/ios" target="_blank">Turn on Safari Private Browsing</a></li></ul>
<h2></h2>
<h2>Clear your cache and cookies</h2>
<p>Clearing your browsing data often helps resolve issues. Official instructions, depending on your browser, are below:</p>
<ul><li><a href="https://support.microsoft.com/en-gb/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4" title="View and delete browser history in Microsoft Edge" target="_blank">View and delete browser history in Microsoft Edge </a></li><li><a href="https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktop" title="Clear cache &amp; cookies in Chrome" target="_blank">Clear cache &amp; cookies in Chrome </a></li><li><a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" title="How to clear the Firefox cache" target="_blank">How to clear the Firefox cache </a></li><li><a href="https://support.apple.com/en-gb/105082" title="Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch " target="_blank">Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch </a></li></ul>
<h2></h2>
<h2>Check for Updates</h2>
<p>Ensure you device operating system and your Internet browser is up to date. Check your manufacturer’s instructions for details on how to update your device operating system. Select one of the official guides below to learn how to check what version of your browser you have:</p>
<ul><li><a href="https://support.google.com/chrome/a/answer/10025748?hl=en" title="View Chrome version details" target="_blank">View Chrome version details</a></li><li><a href="https://support.microsoft.com/en-gb/microsoft-edge/find-out-which-version-of-microsoft-edge-you-have-c726bee8-c42e-e472-e954-4cf5123497eb" title="Find out which version of Microsoft Edge you have " target="_blank">Find out which version of Microsoft Edge you have </a></li><li><a title="Find what version of Firefox you are using" target="_blank">Find what version of Firefox you are using</a></li><li><a href="https://support.apple.com/en-gb/102665" title="Update to the latest version of Safari " target="_blank">Update to the latest version of Safari </a></li></ul>

Terms and Conditions

Privacy Policy

Cookie Preferences

PAIA

Licence Agreement

Website Terms

Privacy Portal

Help

Sign In

Get Started

Manage Profiles

Account

Sign Out

Watch Showmax

Facebook

TikTok

Threads

Instagram

YouTube

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for Showmax so we can look up your account.

Find your account

On your card statement, after 'Showmax',  you'll see a 5-character billing descriptor next to the item you have been charged for. For example: 'Showmax 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn't find a match

Still can't find it? Try our account finder

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Showmax Community

Get in touch

Help Centre

Help Home

showmax.com

Send us a message

Send us a message at any time. We aim to get back to you within 24 hours.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Showmax services and platforms. By using this website or closing this message you agree to 

Oops! Something went wrong.

You can cancel, buy and restart Showmax Passes in My Account.

Sign in to your Showmax account to cancel or pause your Showmax Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am-11pm.

Want to talk about broadband? Get in touch between 8am-8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Showmax account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Showmax customers. Available 24/7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Showmax.

Experiencing a problem with your Showmax? Click here to find out more

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Login to subscribe to email updates about this incident

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.