Fix a Problem

I’ve downloaded content but don’t see it in the Download Manager

<p>If you&#39;ve downloaded content, but you can&#39;t see it in Download Manager, take a look at the troubleshooting steps below to work out why:</p>
<p> </p>
<h2>Check you&#39;re signed in</h2>
<p>You need to be signed into your Showmax Account to view your downloaded content. </p>
<p>If you&#39;re having trouble signing in, take a look at <a href="https://www.showmax.com/za/help/article/can-t-sign-into-showmax" target="_blank">Can&#39;t sign in to Showmax.</a></p>
<p> </p>
<h2>Check you&#39;re viewing the correct Profile</h2>
<p>You need to access the same Profile which downloaded the content in order to view that downloaded content. Check you&#39;re looking at the correct Profile, or switch between Profiles by clicking the Profile icon in the menu bar.</p>
<p>For more information on Profiles, take a look at <a href="https://www.showmax.com/help/article/how-do-i-create-and-manage-a-profile" title="How do I create or manage a Profile?" target="_blank">How do I create or manage a Profile?</a></p>
<p> </p>
<h2>Check your download is complete</h2>
<p>You will only be able to view downloaded content when the download has fully completed. If you disconnected from the internet in the middle of the download, for example, your download will only resume once you&#39;re back online.</p>
<p> </p>
<h2>Check your download hasn&#39;t expired</h2>
<p>Downloads are available for 30 days after you download the content, or 48 hours after you first view the content.</p>
<p> </p>
<p>Downloads will also expire if you have a Mobile Only plan and sign out of the Showmax app, or if you delete the Showmax app and download it again.</p>
<p> </p>
<p>If your downloaded content has expired, you&#39;ll need to download it again.</p>
<p> </p>
<h2>Check you haven&#39;t reached your download limit</h2>
<p>There is a limit of 25 complete downloads per account, across all your devices. You will only be able to download content if you have a free download slot. If you&#39;ve reached a download limit, try deleting some other downloads to make space for a new one.</p>
<p> </p>
<p>For more information on download limits, see <a href="https://www.showmax.com/za/help/article/is-there-a-limit-to-the-number-of-titles-i-can-download" target="_blank">Is there a limit to the amount I download?</a></p>
<p> </p>

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