Account & Billing

Can I get a refund for M-Pesa vouchers?

Showmax USSD MPESA vouchers may be refunded if:
 
<ul><li>You paid into the wrong Paybill.</li><li>We billed you incorrectly due to an issue on our end. Issues can include:
<ul><li>Multiple billings on the same account.</li><li>Billing incorrect amounts.</li><li>Billing on incorrect dates.</li><li>You did not receive the correct Showmax subscriptions.</li><li>The Showmax voucher was not sent.</li></ul>
</li></ul>
 
Good to know: All queries are subject to internal investigation before vouchers are refunded.

What is the refund request process?

Can I get a refund on a voucher?

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