Fix a Problem

What should I do if my payment method has been declined?

<p>Your payment method might have been declined due to several reasons such as: </p>
<p> </p>
<ul><li>Lack of available funds or Airtime</li><li>Expired card</li><li>Your bank blocked the payment for security reasons</li><li>The country that issued the card is different from the one you&#39;re using for signing up</li><li>The CVV was not entered correctly</li><li>Connectivity issues with our payment processor.</li></ul>
<p> </p>
<h2>Available funds</h2>
<p>Before trying with your payment method again, please check if your card has enough funds and if it is still valid, or that you have available Airtime.</p>
<p> </p>
<h2>Retry payment in private browsing mode </h2>
<p>You could also try using a different browser or opening your current browser in incognito mode. Here are the instructions for using incognito mode in the browsers we support:</p>
<ul><li><a href="https://support.google.com/chrome/answer/95464?hl=en-GB&amp;co=GENIE.Platform%3DDesktop#:~:text=New%20incognito%20window.&amp;text=Windows%2C%20Linux%20or%20Chrome%20OS,Press%20%E2%8C%98%20%2B%20Shift%20%2B%20n." title="Browse Chrome privately in Incognito mode" target="_blank">Browse Chrome privately in Incognito mode</a></li><li><a href="https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history" title="How to use Private browsing in Firefox" target="_blank">How to use Private browsing in Firefox</a></li><li><a href="https://support.microsoft.com/en-gb/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2" title="Browse InPrivate in Microsoft Edge" target="_blank">Browse InPrivate in Microsoft Edge</a></li><li><a href="https://support.apple.com/en-gb/guide/iphone/iphb01fc3c85/ios" title="Turn on Safari Private Browsing" target="_blank">Turn on Safari Private Browsing</a></li></ul>
<h2><br>Connectivity issues</h2>
<p>If everything looks right to you, it may be connectivity issues with our payment processor. Double check your internet connection or try again later.</p>

How do I reactivate my subscription?

What to do if you've received an email saying there was a problem with payment

How can I pay for Showmax?

Terms and Conditions

Privacy Policy

Cookie Preferences

PAIA

Licence Agreement

Website Terms

Privacy Portal

Help

Sign In

Get Started

Manage Profiles

Account

Sign Out

Watch Showmax

Facebook

TikTok

Threads

Instagram

YouTube

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for Showmax so we can look up your account.

Find your account

On your card statement, after 'Showmax',  you'll see a 5-character billing descriptor next to the item you have been charged for. For example: 'Showmax 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn't find a match

Still can't find it? Try our account finder

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Showmax Community

Get in touch

Help Centre

Help Home

showmax.com

Send us a message

Send us a message at any time. We aim to get back to you within 24 hours.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Showmax services and platforms. By using this website or closing this message you agree to 

Sign-in and account features are only available via showmax.com/help in a web browser. Links in the app may not work.

Oops! Something went wrong.

You can cancel, buy and restart Showmax Passes in My Account.

Sign in to your Showmax account to cancel or pause your Showmax Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am-11pm.

Want to talk about broadband? Get in touch between 8am-8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Showmax account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Showmax customers. Available 24/7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Showmax.

Experiencing a problem with your Showmax? Click here to find out more

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Login to subscribe to email updates about this incident

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.