Account & Billing

What are the refund criteria for my Showmax subscription?

Below are some of the criteria that may qualify you for a refund for your Showmax plan:
 
<ul><li>Showmax billed you incorrectly, for example:
<ul><li>Double billing.</li><li>Billing incorrect amounts.</li><li>Billing on incorrect dates.</li><li>Billing without providing a subscription.</li></ul>
</li><li>If you can prove that you cancelled or requested a cancellation on time, and it was not actioned, and that there has also not been any viewing on the account.</li><li>You qualified for a promo based on the promo criteria, but didn’t get that promo.</li></ul>
 
To learn how to request a refund, take a look at <a href="https://www.showmax.com/help/article/what-is-the-refund-request-process" title="What is the refund request process?" target="_blank">What is the refund request process?</a>

What is the refund request process?

How do I switch between Showmax plans?

How do I cancel my Showmax subscription?

Terms and Conditions

Privacy Policy

Cookie Preferences

PAIA

Licence Agreement

Website Terms

Privacy Portal

Help

Sign In

Get Started

Manage Profiles

Account

Sign Out

Watch Showmax

Facebook

TikTok

Threads

Instagram

YouTube

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for Showmax so we can look up your account.

Find your account

On your card statement, after 'Showmax',  you'll see a 5-character billing descriptor next to the item you have been charged for. For example: 'Showmax 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn't find a match

Still can't find it? Try our account finder

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Showmax Community

Get in touch

Help Centre

Help Home

showmax.com

Send us a message

Send us a message at any time. We aim to get back to you within 24 hours.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Showmax services and platforms. By using this website or closing this message you agree to 

Oops! Something went wrong.

You can cancel, buy and restart Showmax Passes in My Account.

Sign in to your Showmax account to cancel or pause your Showmax Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am-11pm.

Want to talk about broadband? Get in touch between 8am-8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Showmax account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Showmax customers. Available 24/7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Showmax.

Experiencing a problem with your Showmax? Click here to find out more

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Login to subscribe to email updates about this incident

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Contact our Accessibility team

Chat to an advisor

Live Chat

Can't find what you're looking for?

Here are some tips for you:

Sorry, no results for %{searchParameter}

No Results

Search results

Please give us as much info as possible to help us deal with your complaint:

Please give us as much information about your issue as possible:

Service Type

We will get back to you as soon as possible

1000+ answers to common issues from other Showmax customers. Available 24-7.

Haven't found what you're looking for? Contact us for more help.

Signing in will help us to help you more efficiently.